Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.2, during federated authentication (OAuth/OIDC/SAML), a profile image URL from the external identity provider is fetched without verifying the target address. An actor who controls their profile at a connected provider may cause the server to connect to internal network locations. Response timing and error patterns differ between reachable and unreachable targets, allowing internal service probing. Worker processes may be blocked for several seconds per request. Requires a configured external authentication provider where the actor can modify their profile image URL. This issue is fixed in version 7.0.2.
Server-Side Request Forgery The web server receives a URL or similar request from an upstream component and retrieves the contents of this URL, but it does not sufficiently ensure that the request is being sent to the expected destination.